FREQUENTLY ASKED QUESTIONS

We are not currently offering store visits, but we are very grateful for your interest in the company. If you would like a trial placement of a photo print, it is possible to make an appointment. Please contact us using the contact form .

Yes, a trial placement is without obligation. It is possible to test one or more artworks to see which work fits best in your space. Once you have made a choice, the final purchased work will remain in your possession.

Yes we support an English language on the website. Click on the flag on the top of the website.

Send your question to us via the contact page on the webshop or send an email to info@dronemaster.nl and we will contact you as soon as possible to answer your question. yours sincerely, Stefan Van Gils Creator & Founder Dronemaster

We have two types of frames in which the photo prints are stretched. A black aluminum frame is available and a black aluminum frame in a wooden frame. You can also choose from various formats.

All artworks are framed as standard in a 27 mm black aluminum frame. If you later wish to provide the artwork with a wooden frame, this is possible. The work must be sent or collected for this purpose. Depending on the size, you pay a fee for any transport, materials and assembly.

The baking frames are made of brown wood as standard. You can contact us to discuss the options for a different color baking frame.

All textile prints are printed on 215g/m2 decorative fabric. It has a matte surface without glare, giving it an exclusive premium feel. All artworks are framed in a 27mm black aluminum frame. Looking for a unique artwork in a black aluminum frame and framed in a wooden frame? Give your work of art a special character with 40 mm brown wooden floating frames. The width of the profile is 20mm with a space of 10mm between the frame and your artwork.

You can easily hang the photos on the wall. We recommend attaching a plug to the wall with a screw firmly attached to it.

If you are interested in a drone photo print, you can select it on the website. You can then choose the desired size and there is also the option to order an aluminum frame or have your aluminum frame placed in a wooden frame. After your selection you can add the photo print to the shopping cart. You will be automatically redirected to your shopping cart. You can continue shopping and if your order is correct, proceed to the checkout. Enter your details and the payment method you prefer. Payment is easy and possible with iDeal, credit card, PayPal and Klarna. You can complete your order.

Prices include 9% VAT and shipping costs.

No, if you would like a trial placement, you can first contact us using the contact form . After you have actually made your choice, you will receive an invoice for payment.

We offer internal volume frames, custom sizing and printing options to deliver the quantity you need, on budget and on time. Whether you are looking for artwork for 1,500 rooms or 25 suites, the Dronemaster is happy to work with you as a customer to provide extensive artwork options for every space. Take advantage of exclusive discounts and solutions for specific industries. Please contact us by email to info@dronemaster.nl

For questions about the webshop, there is a contact page at the top right. You can also email directly to info@dronemaster.nl

In the payment process you can choose a different delivery address than the billing address.

Your artwork will be delivered within 5 to 8 working days. Free delivery in the Netherlands. We use different shipping partners depending on the size of your artwork. After you have added your product(s) to your shopping cart and paid, you can see which service your order will be shipped with. We will pack and ship your order as quickly as possible when your artwork is ready. Delivery within 5 to 8 working days from the order date. Questions about delivery? Please do not hesitate to contact me at info@dronemaster.nl .

Delivery in the Netherlands is included in the price.

It is possible to deliver a photo print outside the Netherlands. Get in touch using the contact form to discuss the possibilities.

You may be liable for customs duties and sales tax (VAT) if you have your order delivered outside the EU. In this case it concerns the import of goods. The courier company will arrange the import for you, but you may have to pay customs duties and taxes through them. Please check with your national customs office to determine the amount up to which tax exemption applies. Please note that this also applies to Great Britain.

The photo prints are packed in bubble foil and also protected with a foam profile.

If for any reason you are dissatisfied with some or all of the goods you have received, you can return them within 14 days of receipt. Please contact us in advance by email: info@dronemaster.nl The return shipping costs are at your expense.

If your return request is approved, the money will be refunded within 14-30 days. We would like to receive the IBAN number of your account.

We guarantee your privacy. We use the information you provide, such as name, address, telephone number and credit card number, exclusively for processing your order and maintaining our administration and tax returns. The information will not be used for other purposes of a commercial or non-commercial nature. that are not directly related to Dronemaster.nl, without your prior permission being requested. (For more information, read more on our privacy policy page).